The Account Manager in the healthcare practice has primary responsibility for internal and external communications account management activities across 3-4 accounts, with support from multi-disciplinary teams and senior levels of management. S/he has a strong, demonstrated capability in relationship and project management, and a passion for health care and integrated marketing communications with a strong working knowledge of the healthcare media environment.  S/he helps to build the company’s healthcare practice via engagement in new business development, client and account management, and the creation and implementation of annual plans and project plans. S/he also may supervise interns and associates. 


  • Responsible for exceptional client service and account management activities for 3-4 accounts.
  • In collaboration with account associate and project management staff, drive flawless and timely project execution and high-touch client communications.
  • Develop draft of presentations, creative briefs, PR materials and other internal/external communications.
  • Ensure client feedback is gathered, understood and addressed as appropriate across deliverables.
  • Participates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approach.
  • Support overall account development, fiscal performance and growth.
  • Partner with functional area-experts within the agency in support of integrated marketing campaigns.
  • Documents status and otherwise communicates need-to-know information to all project stakeholders; monitors scope creep and budgets, ensures progression along critical path.
  • Sets meetings, provides agendas and contact reports.


  • Bachelor’s degree or equivalent experience is required.
  • A minimum of 3 years of experience in a professional environment within the public relations, communications, and or advertising industry. 
  • Experience in healthcare and is highly desired. 
  • Must be highly organized, mindful of deadlines, able to multi-task and work under limited supervision. 
  • Have a professional presence, perform with a sense of urgency and with a profound client service orientation.
  • Able to communicate with managers critical information.  
  • Able to devise and articulate solutions to problems on an ongoing basis.
  • Excellent business communication ability including informal/formal presentation and writing skills.
  • Experience with Microsoft Office tools (PowerPoint, Word, and Excel).
  • High energy, able to effectively operate in fast-paced, growing and evolving environment.
  • Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget.