CommonSense Blog

Could Your Brand Use a Content Hub?

By Lionel Menchaca | Mar 24, 2015

I recently blogged about the concept of something I call the Content Hub. Check out the previous link if you missed it the first time around. Today, I wanted to spend a few minutes discussing the kinds of questions you or your teams can go through to figure out if a Content Hub is right for your brand.

  1.  Do we publish our own content in multiple blogs?
    This is the logical place to start. If you’re like other companies, your brand may have started with one blog years ago, but now you have multiple blogs. When I was Dell’s Chief Blogger, I lived through this. At one point in 2008 we had up to 19 different blogs. Not surprisingly, customers hated it. We were able to consolidate that number down to 9, but it was still too many. Assuming your content is helpful and worth reading, the fact is more customers will see your blog content if it’s centralized.
  2. Do you organize your blog content by business unit or some other way that mirrors your corporate structure?
    I know how this happens too. Since business units tend to lead the charge, it’s a logical way for brands to organize their corporate blogs that way. The problem with that strategy is customers don’t think in terms of business units or the way your company is organized. That means you’re most likely confusing customers. Not a good place to be, especially when they may be looking for specific information or need help.
  3. Does your company contribute to third party sites and blogs?
    Contributing blog content to third-party sites makes sense for a lot of reasons, especially as your subject matter experts (SMEs) are working to establish their social presence. The downside is it fragments content even further. These third-party posts can be pulled into a Content Hub.
  4. Do you have an editorial process for blogs?
    While many large brands tend to have some form of an editorial planning process, I bet far too many brands are still emailing updated spreadsheets around to contributors every week. I lived through that too. Besides efficiency, the real benefit of having a formal editorial process and a centralized content repository is it makes it much easier to keep track of how the content your teams produce is aligned to your companies’ strategic pillars.
  5. Is your blog content strategy connected to your broader social content strategy?
    If your brand segments social media content by either business unit or by publishing platform, chances are good that at least some employees are working in silos. If that’s the case, your content strategy will most likely be more successful if teams approach content holistically.
  6. Do you have a paid social strategy in other social networks (Facebook, Twitter, LinkedIn, etc.)? What about your company’s blog?
    If you’re company is active on Facebook, Twitter and LinkedIn, I bet you’re already spending marketing dollars to promote social content. And it’s likely you aren’t spending a bit on promoting your company’s blog content. With a Content Hub, you will be driving customers to one place for the latest news and information. And you will inherently know which posts are resonating with customers (and thus, which posts to put paid dollars behind).

Answers to these questions hopefully help you understand the current state of your company’s blog content. If your posts are spread all over the place, not anchored by a solid ongoing editorial content plan, and not connected to any of your other social efforts, I can just about guarantee you could be doing better. Centralizing your posts in a tool like the Content Hub will help improve your operational efficiency. More importantly, it will make your content easier for customers to find, and it will also give you a data-driven way to understand what content is resonating best with customers.