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$50,000, three-year commitment to develop future leaders

LOS ANGELES–(BUSINESS WIRE)–W2O Group today announced a $50,000, three-year commitment to The LAGRANT Foundation (TLF) to fund the Future Leaders in Healthcare Fellowship Program targeting ethnic minority candidates pursuing careers in healthcare communications.

Spearheaded by W2O Group Founder and CEO Jim Weiss and TLF Chairman and CEO Mr. Kim L. Hunter, the program will build on TLF’s mission of increasing the number of ethnic minorities in the fields of advertising, marketing and public relations.

“Given our expertise and focus on healthcare we are looking to ensure the next generation of leaders are ready for the challenges ahead,” said Weiss. “This partnership with TLF will result in a more diverse workforce, work with client partners to increase diversity in their communications functions, and provide more robust insights and results to clients from a diverse perspective.”

W2O Group launched the program with a $50,000 donation to TLF that will be dispersed over the course of three years, placing two fellows per year. The program will be a 10-week, paid fellowship in one of the following offices: New York, San Francisco, Austin, Boston or Minneapolis.

The program will expose the fellows to careers in healthcare communications and give them the opportunity to work with major organizations including Shire, one of the world’s largest pharmaceutical companies.

“A program this dedicated to increasing minority representation is certainly beneficial to the PR/Communications profession and the healthcare industry,” said Gwen Fisher, head of global portfolio communications at Shire. “I applaud TLF and W2O Group for their partnership in making this a reality.

Vicky Najar, a senior at California State University Dominguez Hills majoring in communications is looking forward to applying for the fellowship: “Being a Latina, I understand the impact health companies can have on someone like me and the unique perspective I can bring to them. I see this program and future career path as a way to help others in a truly meaningful way through my work.”

The healthcare industry is constantly evolving with a focus on patient care. In order to stay relevant and have the ability to target a wide range of patient demographics, health-focused agencies need to reflect diversity in their workforce to provide maximum value to their clients. The partnership with TLF illustrates W2O Group’s commitment to provide culturally relevant campaigns and services targeting the nation’s diverse population.

“Given the significant demand by both agencies and clients, this action–oriented fellowship program will be designed specifically to develop the next generation of healthcare communications and marketing professionals to meet the current and growing demand,” said Hunter.

Visit the W2O Group Common Sense blog to learn more.

For more information about the Foundation, please visit www.lagrantfoundation.org. Engage with us on: Facebook, Twitter andInstagram.

For more information about W2O group, please visit sentw2ogroup.wpengine.com. Engage with us on: Facebook, Twitter and LinkedIn.

About The LAGRANT Foundation (TLF)

Since its inception in 1998, The LAGRANT Foundation (TLF) has provided 331 scholarships and $1.83 million to continue its mission to increase the number of ethnic minorities in the fields of advertising, marketing and public relations. With the generous support of its major donors and supporters, TLF provides students with career & professional development workshops, scholarships, internships, entry-level positions and mentors to African American/Black, Alaska Native/Native American, Asian American/Pacific Islander and Hispanic/Latino undergraduate and graduate students.

About W2O Group

Founded and led by chairman and CEO Jim Weiss, W2O Group is an independent network of complementary marketing and communications firms focused on integrated business solutions that drive change and growth for the world’s leading brands and organizations. W2O Group firms employ proprietary analytics to ensure precise communications in today’s social and digital reality. W2O Group serves clients through a network of firms – WCG, Twist Mktg and BrewLife – via offices in San Francisco, San Diego, New York, Chicago, Austin, Los Angeles, Minneapolis, Silicon Valley, Boston, London, and Basel.

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Last week, W2O Group won one of the most prestigious awards in marketing research: an Advertising Research Foundation Ogilvy Award. These awards are unique because the entries are judged on the basic fundamentals: the insight, the creative, and the campaigns’ impact on an audience. It’s not about the bells and whistles that typically adorn other research and analytics award submissions. The “bigness” of the data doesn’t matter, nor the does the “advancedness” of the data analyses. All that matters is the research team’s ability to discover a novel truth about the target audience, and the creative team’s ability to execute a great campaign based on that knowledge.

At W2O, we believe one of the most important factors determining the success of creative execution, is the speed at which an insight is uncovered and made actionable by the research and creative teams. The speed of delivery is just as important as the correctness of the results. This is why we tend to favor social and digital data-driven insights in conjunction with panel-based survey data over slower research methods like focus groups and field-studies. If the insight is correct, it doesn’t matter if it’s delivered after the campaign has been executed.

David Ogilvy, who the award is aptly named after, was a huge proponent of “good enough” research. He used to say that many agency researchers favored slow, methodical perfection, over faster, sometimes sloppier, but directionally correct research methods. In his classic book On Advertising, Ogilvy argued that the later type of research was the only useful kind advertising since creatives can rarely wait four months for the research team to come back with insights about an audience. Most agency research needs to happen in a matter of weeks, if not days.

Ogilvy would have been pleased with the fast, directionally correct, and “good enough” research we conducted to win our Silver award in the “new audiences” category.

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The work was done for Western Digital, who was looking to increase awareness and consideration for its personal cloud storage product MyCloud audience segments beyond the traditional tech-savvy, IT-professional. Using social media listening and monitoring techniques (imperfect, but directionally sound), we found a valuable target of personal content “curators,” consisting of 60% women, with an average age of 42, and those who made household purchase decisions. Through research and analytics, WCG, a W2O company identified that this audience segment prioritized security and control when it involved their personal data – photos, videos and personal documents.

W2O’s creative team, led by Creative Group Director, Walt Whitman, created content that was visual, consumable and sharable by capturing life moments that our target audience would relate to personally, including imagery like the sexy selfie, awkward family photos and pet portraits. The #KeepItPersonal campaign was executed across multiple channels both online, and offline (you can see much of the creative content here).

The campaign was a huge success, exceeding targets for engagement with campaign content and conversion rates through e-commerce.

Fast, good-enough research was important 33 years ago when Ogilvy wrote On Advertising. It’s even more important today in a fractured media landscape where brand’s best chance of winning market share is through highly targeted, highly relevant, and timely content that works across traditional broadcast, social, and digital channels. The researcher’s luxury of arriving at insights in weeks or months is quickly becoming a thing of the past. As creative teams produce more content, far faster (and cheaper) than ever before, researchers will increasingly feel pressure to deliver insights at a faster pace as well. That’s exactly why social and digital data are at the center of the agency’s new research toolkit and why they’ll likely stay there in the years ahead.

 

Our PreCommerce Summit started off our events with a bang. Hard to believe, but 2016 marks the 6th annual version of the summit. We built it around a series of 10-minute Ted-style talks, and rounded it out with a few panel discussions and a couple of fireside chats.

These discussions featured insights from executives and leadership from some of our top clients and partners. It’s a view into what’s next, the technology that’s impacting all of us, how its changing business, as well as other aspects of our lives outside of work.

  • Lord Peter Chadlington, Founder of Shandwick and Huntsworth Group; See Lord Chadington’s preview interview here.
    Lord Peter Chadington discussed global communications trends with our own Bob Pearson. In terms of global trends, Peter pointed out that 50% of the world’s population have just started getting access to the Internet.  Lord Chadlington is someone who’s dedicated much of his work to politics and shared his thoughts on the impact that social media is having on politics. According to research they did in the UK, 72% said social media and the Internet made them more involved in politics. They feel empowered. You can watch Bob’s interview with Lord Chadlington at about 33:15 mark in the PreCommerce livestream.

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  • Amy von Walter, EVP Global Communications and Public Relations, Toys ‘R’ Us
    During Aaron’s introduction, he shared the news that Amy is now EVP at Toys ‘R’ Us. Amy gave a powerful talk about first impressions. She’s passionate about encouraging confidence in her employees. It’s an extension of her confidence which comes from her experiences overcoming first impressions.  And she’s an expert there, based on her reality of being from South Korea and raised in Minnesota by her adopted parents. She referenced the work of Dr. Hendrie Weisenger’s about the many ways you can build confidence. You can watch Amy’s session at 58:04 in the PreCommerce livestream.

Amy von Walter - SXSW -SXW2O

  • Manny Kostas, SVP and Global Head of Platforms & Future Technology, HP
    Manny discussed breaking through silos to get into more conversations with customers. He’s a person with unique perspective since he’s been CMO at both Symantec and a division of HP and now he’s responsible for 3,000 engineers working to reinvent HP’s printer business. Manny’s passionate about not imposing our business structure on our customers, which breaks the dialog with our customers. You can watch Manny’s session at about the 1:07 mark in the PreCommerce livestream.

Manny Kostas-SXSW-SXW2O

Before the first panel, my friend and someone I really respect, Robert Scoble joined Aaron on stage to share his recent news that he will be joining UploadVR as their Entrepreneur in Residence. All the best to you in the new gig Robert. Your early work at your Channel 9 days at Microsoft and you (and Shel’s) book Naked Conversations helped me prepare for taking the reins as Dell’s chief blogger back in 2006, Onward and upward, my friend! You can watch Scoble’s news at about the 1:24 mark in the PreCommerce livestream. Thanks to Jeremiah Owyang for the live pic.

Robert Scoble #SXW2O

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  • Susan Glasser, Editor in Chief, Politico and Peter Cherukuri, EVP Audience Solutions & President, Politico
    Susan and Peter discussed the evolution of sponsored content. Interesting perspective from the two of them and how they’ve made a new publishing model work for Politico. To do it, they re-invented what it means to be an online news platform in an era where journalistic speed a given in the space. That meant diving deep into new types of stories and experiences to stay ahead of their competition. You can watch their session at about the 2:16 mark in the PreCommerce livestream.

Susan Glasser-Peter Cherukui-SXSW-SXW2O

 

  • David Kirkpatrick, CEO, Techonomy, author of The Facebook Effect and Graham Weston, Founder/Chairman, Rackspace
    David sat down with Graham to get his take on where the cloud was headed. Before jumping into the conversation, Graham took a minute to thanks Robert Scoble for his 7 years at Rackspace. Rackspace is a $2B company who provides cloud infrastructure and integration services for AWS and Azure clients. His company’s still focused on providing “fanatical” support in the midst of a changing competitive landscape. Lastly, David asked Graham about his considerable community efforts in the city of San Antonio and beyond. You can watch their fireside chat about the 2:47 mark in the PreCommerce livestream.

Graham Weston-David Kirkpatrick-SXSW-SXW2O

  • Jeremiah Owyang, Founder/CEO, Crowd Companies
    My good friend Jeremiah spent a few minutes getting into the future of Crowd business models. He shared examples of how the collaborative economy is already disrupting traditional businesses and also shared his take on how it would evolve moving forward . Key takeaways 1) Common digital technologies empower people to get what they need from each other. 2) The crowd is becoming like a company—bypassing  inefficient corporations. 3) Like the Internet and social, corporations must use the same digital strategies to regain relevancy 4) This requires a business model change: Product>Service>Marketplace>Repeat. You can watch Jeremiah’s session at about the 4:08 mark in the PreCommerce livestream.

Jeremiah Owyang-SXSW-SXW2O

  • Greg McCullough, Senior Director Partnerships, Medtronic and Gail Day, VP, Publisher Harvard Business Review
    Greg and Gail sat down to discuss what’s next in brand/ media partnerships. Gail attributed part of HBR’s success to the organization’s commitment to a goal to rid the world of bad management. That focus also extends to their partnerships. They’re strict about working with their brand, and that’s why they choose to work with limited partners. Medtronic was one of those partners. Their collaboration resulted iYou can watch their session at about the 4:31 mark in the PreCommerce livestream.

Gail Day-SXSW-SXW2O

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  • Becky Brown, VP Digital Marketing & Media Group, Intel
    Becky spent a few minutes discussing The New Digital. Becky reiterated that marketers are all aware of consumers’ aversion to ads—look no further than ad blockers and the fact that they are willing to pay a premium for services without ads. Intel is answering this co-creating with companies like Buzzfeed and Mashable. And now, taking that idea with new ESPN where they integrated technology into the X Games, which allowed both companies to create new kinds of content. And they are building on the success of their online magazine called Intel IQ, where they will introduce original programming next month. You can watch Becky at about the 5:28 mark in the PreCommerce livestream.

Becky Brown-SXSW-SXW2O

 

  • Amy Hoopes, CMO, Wente Vineyards
    Amy took some time to discuss how user experience is becoming the new marketing. The family Amy works for has been in the wine industry for 133 years, in the Livermore Valley area of California. They were always good at making great wines. To understand the history of Wente Vineyards, Amy did extensive interviews with the family. Through that research, it was clear that the Wente family had been doing many innovative things, like operating a full-service white tablecloth restaurant that recently celebrated it’s 30th birthday. Amy talked about here SMS strategy: Simplify, Motivate and Share. You can watch Amy’s session at about the 5:43 mark in the PreCommerce livestream.

Amy Hoopes-SXSW-SXW2O

  • The third panel of the day, All Hype Aside featured 1) Michael Putnam, SVP Consumer Marketing, AmericanWell 2) Lorie Fiber, Global Corporate Communications, IBM Health and 3) Jeroen Brouwer Director of Marketing, Sales and Business Development, Philips
    Our own Rob Cronin moderated this esteemed panel of guests to discuss how digital health will impact our lives in the future. You can watch the panel discussion at about the 6:20 mark in the PreCommerce livestream.

#SXW2O_2016_PreConference Summit-7731

  • Alex Gruzen, CEO, WiTricity Corporation
    Alex discussed the future of wireless charging and how it will impact us with all the smart devices we carry with us every day. When he says wireless, he means it. Their technology doesn’t require a charging pad to be plugged into on outlet. It’s about moving power over a distance. WiTricity Corporation’s technology works with all kinds of devices: from Bluetooth headsets, to laptops and tablets, and event electric cars. You can watch Alex’s session at about the 6:56 mark in the PreCommerce livestream.

Alex Gruzen-SXSW-SXW2O

  • Amber Naslund, SVP Marketing & Chief Evangelist, Sysomos
    Amber used her time to discuss the Future  of Analytics: Social Data and Beyond. She started by talking about how much customer expectations have changed. They expect answers in 30 – 60 mins, and they also expect those answers on nights and weekends. She  also talked about how creative design is even more important as a way to reach customers. Then, she discussed the importance of bridging the gap between data scientists and marketers or communicators. Analytics is currently a specialized skillset. But back in the 50s, typing was a job that was done via dedicated employees. Amber argued that data analysis will ultimately become a core skill just like typing did. You can watch Amber’s session at about the 7:10  mark in the PreCommerce livestream.

Amber Naslund-SXSW-SXW2O

  • Shiv Singh, SVP Global Head of Digital & Marketing Transformation, Visa
    Shiv discussed how to open source your brand.  He started with a simple but painful premise: that customers don’t trust your brand. And then he offered examples of how Visa reached out to the startup community for innovative ideas. One outcome: they are opening up the Visa network as an API for developers. You can watch their session at about the 7:20 mark in the PreCommerce livestream.

Shiv Singh SXSW SXW2O

  • Hugh Forrest, Director, SXSW Interactive and John Battelle, CEO of NewCo and co-founder of Wired Magazine & The Industry Standard
    This fireside chat was a blast. John interviewed Hugh on the past, present and future of SXSW. See my earlier blog post here for a much more detailed summary of that lively discussion. The interview covered a lot of ground. My favorite quote from Hugh? “TED is this finely curated meal. And that’s wonderful. [SXSW] is a 24-hour all-you can eat buffet, and that’s wonderful at times too.” You can watch Hugh Forrest’s interview at about the 7:40 mark in the PreCommerce livestream.

Make sure to tune into W2O Group’s Movers & Shapers event.

 

As I mentioned in my kickoff post, we will host a series of blog interviews over the next two weeks with speakers from our upcoming PreCommerce Summit (March 10) and Movers & Shapers Summit (March 12). Today’s interview is with long time friend, author and Principal Analyst at Altimeter, Brian Solis. Brian will be doing a featured fireside chat at our Movers & Shapers event on Saturday. His session is will be right after lunch at approximately 1:15 PM CT.
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According to Brian’s LinkedIn profile, he is “globally recognized as one of the most prominent thought leaders, speakers, and published authors in new technology, digital marketing and culture shifts. His new book, X: The Experience When Business Meets Design, explores the importance of experiences and how to design them for customers, employees and human beings everywhere. Solis also designed the book to be an experience as a physical example of what’s possible when you take a step back to rethink products, services and models in a new economy (and world).” Some of the skills he’s been endorsed for by his peers are social media, digital strategy and marketing.

Without further ado, let’s jump right into our five questions:

    1. Aaron: How do you define innovation?
      Brian: I believe we live in a time where we need a balance of iteration and innovation to break free from “business as usual.”
      – Iteration is doing the same things better.
      – Innovation is doing new things that creates new value.
      – Disruption is doing new things that make the old things obsolete.
    2. Aaron: What are you or your organization doing to drive innovation?
      Brian: I start by observing technology’s impact on business and society. I then look at how behavior, expectations and values are evolving. I study problems and approaches to solving them. I also study how innovation plays out in terms of challenges, opportunities, successes, people, etc. I then share my perspective on everything in the form of research reports, books and speeches to inspire people to drive change.
    3. Aaron: Who is someone in your industry (or outside) that you admire? Why?
      Brian: I admire anyone in any organization stepping outside of their roles to take on the great task of change. It’s political. It can be demeaning. It’s frustrating. It makes you want to quit. But it is because of these people that any form of transformation can see the light of day.
    4. Aaron: Where do you see your industry being in 3 years? 5? 10?
      Brian: Change is now a constant. Disruption is now a choice. We either disrupt ourselves or the gift of disruption is given to us. Here are some of the things I’m thinking about over the next 10 years (also embedded below).
    5. Aaron: For fun: what three things would you make sure you brought with you in a zombie apocalypse?
    • Milla Jovovich aka Alice
    • Water
    • Perishables
    • Tools/supplies
    • Documentation
    • First aid supplies
    • Effective weapons
    • Delorean

Okay, that’s eight. But always a good choice to pick more rather than less. And smart vehicle choice with the Delorean. Assume that’s because it runs on nuclear power.

As some of you know, we host a series of events leading up to (and slightly overlapping) SXSW Interactive. Two of our most popular events are our PreCommerce Summit held on Thursday, March 10 and our new(ish) Movers & Shapers event on Saturday, March 12. Both feature a variety of brand leaders and thought partners — all focusing on how business is changing. Or put in simpler terms, innovation.

Over the next two weeks, I will feature a variety of those speakers here. First up is from Mark Young who is the CMO of Sysomos, one of this year’s premier sponsors and a close partner of W2O Group’s. I’ve asked each of our speakers the same five questions (plus a fun/bonus question). Of course some will adjust the questions to be more germane to their talks/business but ideally at least in the neighborhood of what I asked.

Here’s the list so far along with a few I know who will be contributing over the next couple of days:

  • Mark Young, CMO, Sysomos [interview here]
  • Javier Boix, Senior Director, StoryLab, AbbVie  [interview here]
  • Brian Solis, Author & Principal Analyst, Altimeter [interview here]
  • Lord Peter Chadlington, former CEO of Huntsworth PLC and founder/former Chairman of Shandwick Int, PLC [interview here]
  • Chris Heuer, CEO of Alynd and founder of Will Someone [interview here]
  • Patrick Moorhead, Founder of Moor Insights & Strategy [interview here]
  • Julie Borlaug, Associate Director, Borlaug Institute [interview here]
  • Kyle Flaherty, VP Solutions Marketing, Rapid7 [interview here]
  • Amy von Walter, VP, Best Buy
  • Alex Gruzen, CEO, WiTricity
  • Manny Kostas, SVP and Global Head of Platforms & Future Technology, HP

It’s rare that we have an opportunity to find out more about what makes CMOs tick, and more importantly to share what’s on their minds. Today, we had the rare privilege of having our W2o Group President and Chief Innovation Officer, Bob Pearson, sit down with three marketing leaders at Overstock.com, Interstate Batteries and Accel Partners at the Holmes Report’s In2Summit.

Here are quick questions and answers (with a huge infusion of wisdom) from Natalie Malaszenko (Overstock), Dorothy Jones (Interstate Batteries) and Larry Yu (Accel). Enjoy!

in2summit panel pic

 

Background and Thoughts on Being a CMO

Natalie: Over my career I have realized the importance of following my heart. Early on, I underestimated how important it was to be happy and passionate about your work. Having that alignment with your job is critical to getting to the next level. During my time at Hewlett Packard, I also learned how important it was to stay focused. Ignore the politics. Do a great job and concentrate on leading the people you lead courageously.

Dorothy: I have led marketing in three very diverse business. My key learning over those three opportunities has been to work with a purpose and to maintain a work life balance. It took me taking two years off to really understand what I wanted to do. During that time, I realized I had a choice regarding the people I wanted to work with/for.

Larry: The length of time people stay at organizations has changed. Making sure that you are picking companies to work for on paper as much as you are picking the people you will work for is underestimated. I’ll talk more about this later but during my early days of Facebook, it was clear that Facebook had a real mission and I now realize the criticality of this to a successful company.

Scouting Emerging Talent (Keys to)

  • No “one type” of marketer. Key to find story tellers. (Natalie)
  • Find people that have flexibility and multidisciplinary experience. Other key is leadership. Can’t teach people to have drive or to think ten steps ahead. When you see the raw gem, you take it. (Dorothy)
  • I have a communications background with a marketing title which speaks to the ambiguity of marketing these days. I like to look at people’s ability to take in data and translate that into the best possible story. Problem solving is also a needed skill. Do employees have the mental agility to figure things out? (Larry)

As we shift toward digital, what are we learning?

  • Everything is measurable which is a good and bad thing. And we are now looking at experience and journey versus single channels/pathways. Sometimes we can over-analyze and make the wrong decisions. (Natalie)
  • Data is your friend. But you can spin it however you want. And Digital is changing so rapidly, it’s critical to stay on top of it/out ahead of it. The whole purchase life cycle has changed. It is more important than ever to be in tune with what’s happening. Brand trust/positive sentiment can change overnight. I learned this firsthand at Susan G. Komen. (Dorothy)
  • How do you protect certain brand assets online? Example: trying to update your company’s logo on Wikipedia. (Larry)

What do you read? How do you learn?

  • I never miss an opportunity to learn from m,y network. At the same time, time is precious. I can’t read my daily “8,000” emails. Instead, I rely on my team to help me filter/seek out the most relevant topical ideas and news. (Dorothy)
  • When I am teaching classes/companies, I tell teams that if you aren’t willing to say, “I don’t know the answer,” you aren’t really learning. (Bob)
  • I ask experts, “who are three other people I should meet/talk to” about a particular topic. I also leans on social/aggregators to stay abreast of current topics. I have also found out how important it is to pick the people with whom you spend your time. (Larry)
  • Everything impacts ecommerce these days (Superbowl, Star Wars, David Bowie’s death so I am a student of pop culture. I also study business people intensely. (Natalie)

Additional Keys to Picking Best Talent

  • Surround yourself with people that are smarter than you. (Natalie)
  • Keep language simple and being mindful of not using terms like, “change management” while doing change management (it’s construed as a negative term). I also think about using language I would use with my grandmother who was not college educated to explain things. (Dorothy)
  • Great leaders keep messages clear and simple to make them understandable and repeatable. (Bob)
  • Organizations are very decentralized these days. People work from home more than ever. Orgs are also global. So it’s very important for companies to lock down the values and clearly communicate them. As an example, when Facebook did their IPO, it didn’t go well and employees were rattled. What helped keep the troops together was having  values (and a mission) as a touchstone. Even the leaders at the time were scared and didn’t want to let employees down. But the leaders got out there and helped bring everyone along. One other point is that values need to be organic. They can’t be handed down from the top leaders. (Larry)

Most pivotal part of your career

  • Mine wasn’t magical but was pivotal. “Peace in the midst of a storm” during time at Pepsico in the middle of a divorce. Had a baby (single mom) and working 75+ hours a week. Running a $2 billion division. Remembers running to pick up daughter from daycare, went to networking event with her girl. Took her back to office. At midnight, couldn’t find her and panicked. Realized she had crawled up under desk and fallen asleep. This was not a good “mommy” moment. It was pivotal because it taught her balance. (Dorothy)
  • Got to leave everything digital at HP. No politics among digital leaders within all the divisions at the company. Digital people find digital people and work hard to avoid politics. Had one mission and one cause. Lesson was, independent of companies goals/mission, you can always find people with a common cause. (Natalie)
  • Don’t judge people too quickly. Remembers seeing Zuckerburg at Web 2.0. Saw him on stage with hoodie and was wondering, “who is this guy?!?” Fast-forward two years, I followed my boss to Facebook. I remember one of Mark’s first internal Q&A sessions and was blown away by what he heard. (Larry)

What do you want your department to focus on?

  • What is the mission? A lot of time is spent focused on product but not on the “why” of the brand. (Larry)
  • Be idea generators. Money follows ideas. (Dorothy)
  • Don’t be afraid to kill things that are stale. The world is constantly changing so it’s okay to pause and sometimes weed. (Natalie)

How do you mentor?

  • I make time on the front end while being mindful of time and I always try hard to be willing to take calls/emails or even set up 30 minutes meetings at Starbucks on the way into the office. Sometimes I find just referring someone to the right person or providing the right business insight can be enough. (Dorothy)
  • I choose people that I can ultimately help be happy. My message is keep it simple. And then I work to make them feel comfortable with the idea of finding their own path. (Natalie)

Social media enables celebrities to have intimate and frequent contact with fans. In particular, Instagram has served to give us a glimpse inside the daily lives of our favorite stars. Social media has also given birth to an entirely new breed of celebrities, YouTube “content creators,” who have a huge impact among tweens and teens.

When a celebrity endorses a product via TV commercial or infomercial it’s obvious that it’s an advertisement. Now the lines are blurred. In order to protect the general public and ensure that online influencers are transparent about payment and gifts, in 2009 the Federal Trade Commission issued Endorsement Guides. The FTC clearly explains the rules and makes it easy to accomplish by simply using #ad, #paid, #sponsored or #promoted in a post.

Beyonce 7

Beyonce is Crazy in Love with Airbnb

After the Super Bowl, Beyonce shared on Facebook a photo with the caption, “It was a Super weekend Airbnb” with a link to the Airbnb Facebook page. Neither the superstar nor the company will confirm if she was paid for the endorsement or comped the accommodation. If this was the case, then Beyonce would need to disclose that on the post.

Another example is Reese Witherspoon who has started a company, Draper James, and on Instagram frequently shares images of herself wearing the clothing. None of these indicate that she has a financial involvement in the company.

Best FDA Letter Ever

In August 2015, Kim Kardashian and Duchesnay admitted that she was paid for her endorsement of morning sickness medication, Diclegis, via Instagram. The post initially received attention for resulting in a letter from the Food and Drug Administration regarding her lack of fair balance in the post. Kardashian also did not note that there was a paid relationship.

Will the FTC Respond?

These are only the most popular examples, but a few months ago Jezebel identified many more personalities who are ignoring the FTC guidelines. Beyonce, Kardashian and Witherspoon are extremely sophisticated marketers with carefully curated social feeds, so it surprises me that they haven’t been made aware of the potential issues with the FTC. Perhaps it will take the FTC going after a high profile personality to make others compliant.

This post, written, by Dr. Augustine Fou, Chief Marketing Science Officer for The Advertising Research Foundation is part of our CES-Inspired blog series.  This topic is our first, Geo-location.  My related post is here.  

What?

As more and more consumers spend more and more time on their mobile devices (even exceeding their time in front of computers) we are aggregating a massive new data set — geolocations based on the GPS locations in their mobile devices.

There are obvious benefits to having this data. Waze (Google) uses real-time speed information to crowdsource traffic stats that inform navigation systems. Ads for the closest barber shops or listings for restaurants in the vicinity can be brought up based on where the user actually is. Furthermore, geolocation can be used for additional context to understand the meaning of users’ searches. For example a search for “pizza” on a Friday night from home, usually means the user is looking for home delivery of pizza for dinner; while the same search for “pizza” at noon from an office location might mean the user is looking for a restaurant near the office to go to for lunch.

Along with these enormous benefits there are new risks that should not be overlooked. For example, knowing that someone is not home during certain hours every weekday could allow bad guys to easily burglarize the house. Knowing someone’s favorite restaurants, bars, or home address may present personal safety risks if that information falls into the wrong hands. So it really boils down to who has access to what information about individuals’ locations, at all times based on their mobile devices.

So What?

For the most part, the forerunners in the mobile data space like Foursquare, with location-based “check-ins,” have done a good job protecting users’ privacy by careful handling of their geolocation data; these were “walled gardens” with unique, custom data sets. But more recently, data management platforms, which sell user targeting data to programmatic ad exchanges, collect users’ place-based information via their mobile devices, often without their knowledge. They collect this information on users via many partners, from mobile apps, analytics packages, and even telecom providers (that pre-install tracking on locked phones).  Then they sell the data to drive prices higher — i.e. higher premiums associated with greater targeting, because advertisers are willing to pay more for users whose locations are known.

But while these members of the ad tech supply chain are making higher profits from the buying and selling of user data, most users are not aware of the extent to which their data is being used, nor do they have any means to determine that and control their own information. That leads to bigger questions — who owns this geolocation data — the users or the companies that collected it? What rights do users have and what can they do if they wanted to “get their data back?” There is clearly enormous value in that data; but consumers are not getting any value from it at this point, while companies are profiting from it. Is this sustainable or does it have to change?

Now What?

History has shown that any significant imbalance of value must ultimately be rebalanced in order for a healthy ecosystem to persist. We see this in physics – areas of high energy will balance with areas of low energy. We see this in nature – ecosystems with an explosion of invasive species will rebalance and settle into a new steady-state. In our digital advertising ecosystem, as consumers continue to gain power, they will also start to exercise their rights to see what data is being collected of them and demand the ability to control, edit, take it back, or delete it.

Other ecosystems have had to “rebalance” and acknowledge the rights of the consumer – think, Do Not Call List. There is already the digital equivalent called Do Not Track and Ad Choices, pioneered by digital advertising trade associations. Facebook and Google both now allow users to download their own data from the cloud — from emails to photos to videos, and every other type of asset — if they so choose to take their data with them.

Further, past analyses of how ecosystems evolve show some consistent patterns: 1) when a new market is being developed, pioneer companies create walled gardens in their attempt to set and become the standard and own the entire market, 2) then in order to continue to achieve growth, fast followers promote interoperability in order to gain access to previously established walled gardens — the interoperability increases the value of the network effect, and 3) once most players are interoperable, most of them no longer have unique, defendable competitive differentiation, which leads to waves of consolidation and eeking out more efficiency.

In the programmatic ad tech ecosystem, we may already be in phase 3 and some consolidation has already been witnessed. But the companies in the ecosystem that can most proactively make changes to empower consumers to know and control their own data will likely be the ones that succeed long term.

 

On Twitter, as on many social channels, it’s becoming increasingly difficult to get organic engagement.  Twitter has a suite of ad offerings designed to help gain followers, video views, app downloads and more, which pharma brands have started using more as part of their social strategy. To encourage greater brand engagement, Twitter recently launched “conversational ads” that include call to action buttons with customizable hashtags.

Below is an example from Twitter showing how these ads work. When a call to action button is tapped, the tweet composer opens with a pre-populated message accompanied by the creative and hashtag buttons. The user can then personalize the tweet and share it with his/her followers, and then receives a thank you.

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A tool for biopharma?

There is no question of the value to consumer brands…but pharma?  Could pharma really use this advertising option?  While it may appear impossible or even a little anxiety provoking, closer examination reveals that it may be more feasible than we initially thought – for the right content.

Consider, for example, a disease awareness campaign in which a thought-provoking question about heart disease is posited with two options for patients to tweet and that tweet includes a link to the disease awareness web site for that campaign.

Let’s also consider the benefit for broader corporate campaigns that enable companies to directly engage potential employees for recruitment purposes or drive thought leadership.  Not to mention the potential application for philanthropy or CSR programs.

Finally, there could be great potential to use this platform at popular healthcare conferences like JP Morgan, AHA or ASCO.   Companies can pose questions to attendees and drive followers, booth visitors, presentation attendees or attendees to other company-sponsored programs.

We know what you’re thinking…this all sounds really exciting but what about our responsibility for the content pushed out by those who interact with the conversational ads?

Per the FDA draft guidance issued in January 2014, a company is generally not responsible for user generated content (UGC). This is the case even if the UGC is on the company’s social site. So a biopharma company would need to ensure that the Tweet, as well as the pre-populated response Tweets, were fully compliant. If a user then chose to revise that message this would be UGC and outside the firm’s control.  And companies would also continue to employ whatever AE monitoring protocols have been established.

Used appropriately, conversational ads may be a direct and engaging addition to a brand – or corporation’s – PESO (paid, earned, shared, owned) strategy.

Twitter is currently offering conversational ads in beta for select advertisers. If you are a W2O client and are interested in learning more, please contact your account team.

-Eileen O’Brien and Molly Stock