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Telehealth in the COVID-19 Era: Illuminating the Digital Divide in Patient Access

Leaders of healthcare systems have long understood the benefits of telehealth, and the COVID-19 pandemic has shown that healthcare systems have the capacity to rapidly adopt digital solutions. In just six months, we have seen a decade’s worth of digital transformation. For example, 46% of U.S. consumers are now using telehealth compared with just 11% in 2019. …

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